How to Order Aeromach Motorcycle Parts:

From our on-line store:

Click on "order" button to choose an item. You will be taken to a new page where you can review your choice.

If you want that item, press "Add to Cart". You will then be taken to an "order review" page.

Choose your shipping method.

Enter your zip code in the zip code space.

Press "update" to calculate the shipping charges.

Press "process order". You will be taken to a page that allows you to choose to place the order in a secure or non-secure mode. NOTE: Use non-secure mode only if you run into problems placing an order securely, or, alternately, call or fax your order.

Press "secure server" button. You will be taken to the final order page.

Fill out your contact info. IMPORTANT: We cannot ship UPS to P.O. boxes. When supplying your shipping information, please provide a physical address

Fill out your credit card information and press "Process order"

When you see a "thank you for your order" page, your order has been fully processed.

From our toll free number:

Dial 800-990-9392 to place your order with our friendly staff.

By Fax:

Dial our 24-hour fax line and zap it to us: 619-258-8515

By Money Order:

Print and fill out our order form for payment by money order. Mail form and money order to address on form.

Shipping Policies:

Shipping and handling is charged to the purchaser's order. Aeromach uses United Parcel Service (UPS) for delivery. Any other method of shipment must be specified at time of order placement. Aeromach ships your order via UPS Standard Ground Service (prepaid) unless otherwise specified. This is the most economical way to ship via UPS. For faster delivery, Overnight (Red Label), 2-Day (Blue Label) or 3-Day Select (Orange Label) service is available at additional expense. If you wish us to ship your order by any method other than UPS Standard Ground Service, please indicate your preferred shipping method in the "Comments" area of the "Process Order" form. We will send you a follow-up e-mail informing you of your additional shipping costs.

C.O.D. delivery is available FOR DEALERS ONLY. All C.O.D. orders are subject to a $6.95 fee.

Standard Polices and Limited Warranties

Prices:

All prices are F.O.B. Aeromach, Santee, CA, and are subject to change without notice.

Products:

Products are subject to change without notice.

Terms:

Standard Terms are Approved Credit Card or C.O.D. only. Your credit card will not be charged until your order is shipped from our factory.

Cancellations:

Orders on any special ordered items cannot be canceled. Cancellation of other orders must be received prior to shipment.

Back orders:

Items temporarily out of stock will be shipped automatically when available unless you request NO BACK ORDERS. Back orders over 30 days will be confirmed before shipping.

Limited Warranty:

Aeromach warrants goods for one year for defects in workmanship and materials. Aeromach shall be liable only for the value of the item warrantied. Aeromach is not responsible for failure of any product that results from normal wear and tear, misuse, modification or improper installation. Aeromach reserves the right to inspect all returned items for conformance to our stated warranty policy.

Chrome plating is a delicate cosmetic finish and is not designed for long lasting use in billet aluminum or steelparts. Chrome platers will only warranty their chrome plating until it is installed on a motorcycle or other vehicle. NO CHROME WARRANTY AFTER INSTALLATION! You should expect tiny blemishes or scratches on chrome. Chrome Platers can only strive for perfection. Once a week or after every ride, use a good chrome cleaner to remove road dirt and other contaminants to help protect your chrome. The following is a list of chemicals that will damage your chrome plated part: Battery acid, brake fluid, transmission fluid, dust residue from brake pads and power steering fluid.

Return Policy:

DO NOT install parts prior to reading this!

RETURN POLICY Read Completely Prior to Opening/Installing Part(s).

Warranty claims, product returns, and/or incorrect orders or shipments must be addressed as follows:

PACKAGE DAMAGE/LOSS:
Parts lost or damaged in shipment are not the responsibility of Aeromach. If your part(s) are damaged or lost during shipment, you must contact the delivery carrier and file a claim within 24 hours. For packages damaged during shipment, save the box and packaging materials until the package can be inspected by the carrier.

DAMAGE OR DISCREPANCY CLAIMS:
Aeromach must be notified WITHIN 72 HOURS OF RECEIPT OF SHIPMENT, AND PRIOR TO INSTALLATION, of any and all damages/discrepancies to your shipment. Please note: Claims for damage outlined below WILL NOT BE VALID once the part has been installed. Inspect each part thoroughly for dents, chips, scratches, gouges, flaws, ect. and report any such damage to Aeromach by phone, fax or e-mail within 72 hours of receipt.

WARRANTY CLAIM RETURNS:
Merchandise may not be returned to Aeromach for warranty unless purchased directly from Aeromach. Proof of purchase is required. Return requests for dents, scratches, flaws, ect. will not be allowed after 72 hours of receipt or if an item has been installed. Returns will not be accepted without pre-authorization from Aeromach. You must contact Aeromach for a Return Authorization Number (RAN). The RAN must be clearly marked on the outside of the package. Packages without the RAN on the outside of the package will be refused. A RAN does not indicate warranty approval. Approval/disapproval will be determined after our physical inspection of the returned part(s). Parts must be packaged carefully to prevent damage. Customer is responsible for merchandise damaged in shipping due to inadequate packaging. Shipment will not be accepted freight collect. Aeromach is not responsible for freight charges on returns. Non-warranty claims will be subject to exchange only.

NON-WARRANTY RETURNS:
Merchandise may not be returned to Aeromach unless purchased directly from Aeromach. Proof of purchase is required. Request to return product must be arranged within 30 days of the invoice date and are subject to a 15%-30% re-stocking fee and all freight charges. Installed parts are not returnable, except for warranty issues as stated above. Returns will not be accepted without pre-authorization from Aeromach. Contact Aeromach for a Return Authorization Number (RAN) and clearly mark the number on the outside of the package. Packages without a RAN will be refused. Parts must be packaged carefully to prevent damage. Customer is responsible for merchandise damaged in shipping due to inadequate packaging. Shipments will not be accepted freight collect. Aeromach is not responsible for freight charges in returns. Non-warranty claims will be subject to exchange only.

PACKAGING FOR RETURN:
Parts must be packaged carefully to prevent damage. Customer is responsible for merchandise damaged in shipping due to inadequate packaging. We suggest returns be shipped in a manner that provides the shipper with tracking ability so receipt can be verified. Shipment will not be accepted freight collect. Aeromach is not responsible for freight charges on returns.

CONTACT:
All complaints must be addressed directly to Aeromach as follows:
Tel:  1-800-990-9392, Fax: 619-258-8515 or E-Mail: salesteam@aeromach.net

PLEASE NOTE:
Aeromach retains the right to respond to complaints made in an open forum (i.e. internet, chat rooms, or bb's) by using any/all correspondence and/or records in our possession to respond on the same open forum. Aeromach retains the right to publish all exchanges between Aeromach and the customer. Aeromach will/does prosecute for slander, liable, and defamation of character of its companies, products, employees or representatives.

Warning:

All items sold by Aeromach, Inc. are intended for closed course racing and are not street legal, DOT approved, EPA approved, MOM approved or approved for any other kind of use. Any of these items could affect or void your manufacturers warranty.